Malaysia’s Consumer Credit Financial Regulator Appoints New Digital Agency - Journal

Malaysia’s Consumer Credit Financial Regulator Appoints New Digital Agency

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Kuala Lumpur, 30 September 2025 — XIMNET is proud to announce its appointment as the digital agency to revamp the official website of a national regulatory body overseeing the consumer credit industry in Malaysia.

The project represents a major step toward modernising the organisation’s digital ecosystem by enhancing accessibility, transparency, and service delivery to the public. Powered by XTOPIA CMS with built-in AI capabilities, the new website will serve as a cornerstone for digital transformation within Malaysia’s financial regulatory landscape.

A Digital Platform for Public Trust and Accessibility

As the governing body responsible for overseeing consumer credit activities, the organisation plays a crucial role in protecting borrowers’ rights, promoting fair lending practices, and ensuring sustainable financial conduct across the nation.

Recognising the need for a future-ready digital platform, the client engaged XIMNET to redesign and rebuild its official website, a vital information hub for industry players, license applicants, and consumers alike.

The project’s core objectives include:

Enhancing public accessibility and transparency, ensuring information is easy to find, accurate, and up to date.
Delivering a seamless user experience, with a mobile-first, intuitive design tailored for diverse audiences.
Implementing intelligent content automation, using AI to improve discoverability, manage data flow, and personalise user experiences.

XTOPIA CMS with AI Capabilities to deliver better web experience

“At XIMNET, we see government and regulatory digitalisation as a powerful means to build public trust and operational efficiency. This project allows us to apply our experience in enterprise-grade website development, combining strategic design, compliance-driven architecture, and the intelligence of our XTOPIA CMS with AI to deliver a truly transformative experience.” said Josephine Toh, Senior VP of XIMNET.

Powered by XTOPIA CMS and AI Integration

The revamped website will be built on XTOPIA CMS, XIMNET’s proprietary content management platform that combines performance, scalability, and security with next-generation AI features.

Among the key highlights of the delivery:

AI-Assisted Content Management: Editors can generate, categorise, and summarise content automatically reducing manual effort and ensuring consistency across pages.
Smart Search and Recommendation Engine: Users will enjoy faster access to relevant information through semantic search powered by AI.
Integrated Digital Forms and Workflows: Submission processes for licensees, enquiries, and reports will be streamlined within a unified platform, improving efficiency and traceability.

A User-Centric and Secure Experience

The design approach centres on clarity, credibility, and accessibility. XIMNET’s design team will implement a clean interface with a professional aesthetic that reflects the authority of a national institution while maintaining ease of use for the general public.

Emphasis will be placed on multilingual support, WCAG-aligned accessibility standards, and enterprise-grade data protection. Through these measures, the new website will uphold the regulatory body’s mission to serve all Malaysians fairly and transparently in the financial domain.

About XIMNET

XIMNET Malaysia Sdn Bhd is a leading digital agency specialising in strategy, design, and technology. With over two decades of experience serving government, corporate, and education clients, XIMNET creates impactful digital experiences that combine creativity, innovation, and empathy.

XIMNET's proprietary platform, XTOPIA CMS, powers some of Malaysia’s most forward-thinking organisations, offering AI-assisted content management, smart automation, and cloud-native performance.

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