Once we have the AI Chatbot up, running and trained, most customers would probably just want to update the responses of their AI chatbot fast. For those basic questions and answers type of conversations, we use Microsoft Excel and upload them into Microsoft QnA Maker.
The chatbot trainer can then easily reupload or replace the excel files. It is easy enough to do it via the portal of Microsoft QNA Maker, but we simplify it via XTOPIA. Here is a quick tip: For short-lived QNA like a campaign or contest, it is recommended to store them into separate Excel files so that it can be easily removed. You can upload many different copies of Excel files into Microsoft QNA Maker.
What if you have dialogs that are not using Microsoft QNA Maker? With XTOPIA’s Chatbot Apps, our users can also update the responses of the bot easily. Once setup, they can login to XTOPIA and look for the Dialog Manager and update the dialog responses or questions. The responses are also multi-lingual as well. We use Microsoft Text Translator to translate user’s input. You can also choose other text translators such as Google Translator since the bot framework is very flexibility.
What about data that is in tabular format such as forex exchange or the latest price of petrol? You can store the data in XTOPIA’s data source and connect the AI Chatbot to the data source via XTOPIA’s workflow. Then, the user just needs to edit the data source or import an excel file into the data source.
