XIMNET MALAYSIA LOGO - From Web Design, Website Application Development, Responsive Mobile Web Application Development, Mobile Apps and Digital Experience Design - This Company has been delivering Real Results in Malaysia and across the region since 1999.
THE DIGITAL AGENCY THAT DELIVERS REAL RESULTS
Say Hello
to Artificial Intelligence (AI) Chatbot, for you.
 A chatbot is a Virtual Agent that is capable of responding and interacting through conversation without supervision. Unlike live chat, it does not require a human agent to respond to the users.

Let us share with you how chatbot can help you in serving your users.
WHY A CHATBOT IS GOOD FOR YOUR BUSINESS?

Happy Customers

Looking for information on a website can be challenging for users.

Chatbots can help to navigate and point website users to the right information without needing to search.

Saves You Money

It is boring to answer the same questions over and over again.

One of the best use of chatbot is to answer repetitive and frequently asked questions directly without human interaction. So, say goodbye to a big team of bored Help Desks staff.
24/7 Business
If you are marketing your services online, let chatbot be your promoter.

Train your bot to ask a couple of questions in the interaction with your users and recommend the best option for them.
KEY BENEFITS FOR YOUR USER
Always-On
The millennials are the future of your business and this group of customers expect round the clock availability because they do not want to walk into a branch to get their banking matters done. They prefer to get answers through your website or perform processes online.
Instantaneity
Customer’s attention span and patience is getting shorter and the key to good customer service is to be able to respond to their questions and needs as soon as possible. Unlike Live Chat which requires live agent, AI is able to give real-time response when questions are asked.
Personalised
Customers want suggestions and recommendations that are most suitable for them. With a virtual assistant which can retrieve information about the customer, real-time and targeted product recommendation is expected to ease decision making process.
BENEFITS FOR YOUR ORGANISATION
Productivity
AI Chatbot can help to take away mundane and repetitive work hence sparing your workforce skillsets to grow up to a higher level. Service consistency is also guaranteed as a bot runs on 24 x 7 with no down time.
Opportunities
AI Chatbot interaction allows you to capture user information from the questions it asks. These information can be used for conversational analytics as well as to identify the market’s interests for decision making on product and services.
Automation
As a part of the digital transformation initiative, an organization should automate expected processes with the use of technologies. A digital assistant should be developed as a long term goal in this initiative.
WHAT YOU CAN DO WITH XTOPIA CHABOT
Integrated with IBM Watson natural language processing, XTOPIA Chatbot allows you to manage your dialogs seamlessly.
View and analyse chat history captured in every conversation
Manage intents, entities and responses
Retrain your chatbot model directly with data collected
Integrate with your business workflows
Grow with IBM Watson
XTOPIA Chatbot is built with IBM Watson technology as its foundation and IBM Watson is powered by the latest innovations in machine learning. It is able learn more with less data.
01
Data Privacy
Through IBM Cloud, you maintain the ownership of your bot data, insights and training. As workspace is in IBM is private, no information of your data will be shared to the public. The technology can be embedded across a variety of channels to deliver consistent customer experiences that are valuable, private and secure.
02
Smart & Intelligent
IBM Watson understands the language of your industry and taps into deep domain knowledge to help you make more informed decisions faster. Watson can ingest, enrich, and normalize a wide variety of data types without any additional integration, allowing you to make use of data from a broad range of sources with ease.
03
Seamless and Consolidated Experience
XTOPIA provides a suite of readily available apps to support your digital communication and IBM Watson is integrated into XTOPIA Chatbot directly hence you do not need to relearn any new interface or hold multiple login accounts to manage your online tools.
More than 80%
of routine customer questions can already be handled by chatbots.
A basic customer service chatbot takes only 8 weeks to design and deploy. Get in touch with us to find out more.
Want to find out your chatbot can help your business?
Fill up the form below and we will be in touch with you real soon. 
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WE DELIVER REAL RESULTS
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